What is your minimum order quantity (MOQ)?

For most products, our MOQ is as low as 1 kg for sample or trial orders. For regular commercial orders, we typically recommend starting at 25 kg to optimize shipping costs per unit. Large-volume orders (1 ton+) qualify for special bulk pricing. Contact us for a customized quote based on your specific needs.

Can I get a price list or catalog?

We provide detailed product specifications and pricing upon request. Since raw material costs fluctuate, we offer real-time quotes rather than fixed price lists. Simply send us an email with your product interests and required quantities — you'll receive a quote within 24 hours.

Do you offer discounts for large orders?

Yes! We have a tiered pricing structure:

• Trial Order (1–25 kg): Standard unit price
• Regular Order (25–500 kg): 5–10% discount
• Bulk Order (500 kg – 5 tons): 12–20% discount
• Industrial Volume (5 tons+): Custom pricing — contact us directly

Do you provide free samples?

Yes! We offer free samples (typically 20–100g depending on the product) for qualified buyers. You only need to cover the courier shipping cost. This allows you to test our products' quality before placing a formal order.

How long does it take to receive samples?

Samples are usually dispatched within 1–2 business days after confirmation. Delivery time depends on your location and chosen courier service:

• Asia Pacific: 3–5 days via DHL/FedEx/UPS
• Europe/North America: 5–7 business days
• South America/Africa/Middle East: 7–10 business days

Can I request custom-formulated samples?

Absolutely! Our R&D team can prepare custom formulations based on your specific requirements — such as specific cooling intensity levels, blend ratios with other ingredients, or special physical properties (powder, liquid, microencapsulated). Custom sample development typically takes 7–14 days.

What payment methods do you accept?

We accept multiple payment methods for your convenience:

• T/T (Wire Transfer): Most common method. 30% deposit, 70% before shipment or against B/L copy
• L/C (Letter of Credit): Available for orders exceeding $20,000 USD (irrevocable L/C at sight)
• Western Union / MoneyGram: Accepted for small/sample orders
• PayPal: Available for sample orders under $500 USD

What are your payment terms?

Standard terms: 30% deposit upfront, 70% balance before shipment (or 70% against B/L copy for trusted long-term partners). For repeat customers with good credit history, more flexible terms can be discussed.

How do you ship products? What's the lead time?

Lead Time:

• Sample / Trial order (1–25 kg): 3–5 business days
• Regular order (25–500 kg): 7–10 business days
• Large order (500 kg+): 14–21 business days

Shipping Methods:

• Air Freight (DHL/FedEx/UPS): Fast, ideal for urgent/small orders
• Sea Freight (FCL/LCL): Cost-effective for large volume orders
• Railway Express: Popular for Europe-bound shipments (China-Europe Railway)
• DDP/DDU Service: Door-to-door delivery available upon request

Do you ship to my country?

We export to 30+ countries including USA, Canada, Mexico, Brazil, Germany, UK, France, Spain, Netherlands, Russia, Japan, Korea, Thailand, Vietnam, Malaysia, Indonesia, UAE, Saudi Arabia, Egypt, South Africa, Australia, and more. If your country is not listed, contact us — we can arrange shipping to virtually any destination with proper import documentation.

How do you ensure product quality?

Quality control is embedded at every stage:

1. Raw Material Inspection: Every incoming material is tested for identity, purity, and contaminants
2. In-Process QC: Critical parameters monitored throughout production (temperature, pH, reaction time)
3. Finished Product Testing: Each batch undergoes full analysis — GC, HPLC, melting point, residue on ignition, heavy metals, microbiological testing
4. Third-Party Verification: Regular audits by Eurofins and independent laboratories
5. Certificate of Analysis (CoA): Provided with every shipment

Are your products FDA registered? REACH compliant?

Many of our products appear on relevant regulatory lists:

• Most cooling agents (WS-23, WS-3) and menthol products are listed on the FEMA GRAS list for food use
• Products intended for EU markets are REACH compliant with proper registration
• We provide TDS, MSDS/SDS, CoA, and regulatory support documents with each shipment
• If you have specific regulatory questions for your target market, our team will assist

What if the product quality doesn't meet expectations?

Your satisfaction is guaranteed. If any product fails to meet the agreed specifications:

1. We'll arrange a free replacement immediately
2. If replacement is not acceptable, we offer full refund or credit note
3. All claims must be made within 30 days of receipt with supporting lab data
4. We maintain open communication throughout the resolution process

Are you a manufacturer or trading company?

We are a direct manufacturer with our own factory, multiple workshops, production lines, and in-house R&D team in Xi'an, China. When you work with Flavour Liquid, you're dealing directly with the source — no middlemen, no markups. Our facility is GMP and ISO 9001 certified, and we hold Kosher and Halal certifications for global market access.

Can you develop custom products for us?

Yes! Our R&D team specializes in custom development:

• Custom Cooling Blends: Tailored cooling intensity, onset speed, and duration profiles
• OEM/Private Label: Your brand, our manufacturing — packaging options available
• New Molecule Development: Novel cooling agents or flavors based on your application needs

Typical development timeline: 4–8 weeks from brief to pilot sample

Do you attend trade shows? Can we meet in person?

We actively participate in major industry exhibitions including:

• CPhI Worldwide (Europe/China)
• Fi Europe / Fi Asia (Food Ingredients)
• SupplySide West (USA)
• in-cosmetics Global
• Cosmoprof (Asia/Europe)

You're also welcome to visit our factory in Xi'an, China. Please contact us in advance so we can arrange a comprehensive tour and meeting with our technical team.

How do I place an order?

It's simple:

1. Send Inquiry: Email us at mary@taimacn.com with product names, quantities, and target specs
2. Receive Quote: We respond within 24 hours with detailed pricing, lead time, and payment terms
3. Confirm Order: Review and confirm PI (Proforma Invoice)
4. Payment: Deposit per agreed terms
5. Production: We manufacture and perform QC testing
6. Shipping: Balance payment, then dispatch with tracking information
7. Delivery: Receive goods with full documentation (CoA, MSDS, packing list, invoice)

Still have questions?

Our team is here to help. Reach out and we'll respond within 24 hours.