matai export support runs through direct channels: email, WhatsApp and phone – with response typically within one business day for technical and commercial inquiries.
Key Highlights
- Email: mary@taimacn.com for technical and commercial inquiries
- WhatsApp: +86 187 0927 0058 for quick questions
- Response typically within one business day
- Technical support: application guidance, dosage and documentation
Support Channels
| Channel | Best For | Response |
| Detailed technical inquiries, documentation requests | Within 1 business day | |
| Quick questions, sample follow-ups | Same day | |
| Phone | Urgent commercial matters | Immediate |
What to Include in Inquiries
- Target application (e-liquid, beverage, candy, HTP…)
- SKUs or flavor profiles of interest
- Estimated volumes and timeline
- Destination market for documentation planning
Complete inquiries receive substantive responses – dosage guidance, sample recommendations and documentation plans – rather than catalog attachments.
Working Hours
The export team operates on China Standard Time (UTC+8) with extended coverage for European and American time zones via WhatsApp and email.
Frequently Asked Questions
How fast does matai respond?
Typically within one business day; WhatsApp queries often same day.
What should my inquiry include?
Target application, SKUs of interest, volumes and destination market – enabling substantive technical response.
Next step: Reach the team via contact page or WhatsApp.